Gary Sanders is a freelance Utility Billing Consultant based in Durham, North Carolina.

Gary has more than 40 years’ experience developing and implementing utility billing software, having converted over 200 municipalities and utilities to various versions of utility billing software. Gary was one of the co-founders of Logics in 1983, prior to its acquisition by Edmunds GovTech in 2019.

Using his extensive knowledge of utility billing processes and utility operations, Gary assists utilities in improving business office operations, becoming more efficient, and better serving their customers.

Through his in-depth knowledge of utility operations, Gary is able to assist utilities in adopting best practices and improving the efficiency of their internal processes. Gary has conducted numerous operational assessments and business reviews for utilities across the country.

Gary is a member of the North Carolina One Water Utility Management Committee and is a frequent speaker at utility professional association meetings and seminars.

Gary also publishes a free, bi-weekly e-mail newsletter and blogs at www.utilityinformationpipeline.com/blog/ with topics focused on helping utilities improve business office operations and better serve their customers.

Gary is a veteran of the United States Air Force and attended East Carolina University.

Target Audience:  General Managers, Office Managers, Office Staff, and Board Members

Gary Sanders has over 40 years’ experience developing and implementing utility billing software and consulting with utilities and municipalities. In this presentation, Mr. Sanders draws from his experience in working with over 200 utilities and municipalities to examine how utilities can reduce bad debt and write-offs

This presentation is a follow-up to Gary's popular Improving Revenue Collections for Utilities presentation. In that presentation, the concept of Days of Exposure is introduced. Days of Exposure is the number of days of service a customer will owe for if they are disconnected for non-payment, and they skip out without paying. Days of Exposure directly impacts potential write-offs for bad debt.

During this presentation, attendees will complete a worksheet calculating their utility's Days of Exposure. The presentation will then examine specific strategies to reduce key components of their Days of Exposure, thus reducing the likelihood for write-offs.