Patrick Williamson, PMP, MBA
Badger Meter
Solution Architect

Patrick Williamson is a Solution Architect for Badger Meter, serving water utilities in the southeastern United States. He leverages his diverse professional background in information technology and software development and his business experience in project management and technology integration to provide water utilities and cities with smart water solutions.
Before joining the Badger Meter team in 2018, Patrick had 20+ years of technology leadership experience in aviation, healthcare, real estate, and pharmaceuticals. He received his bachelor’s degree in Management of Information Systems and a master’s degree in Business Administration from the University of Central Florida. During his professional career, he earned a Project Management Professional (PMP®) certification. As a speaker, he has given numerous presentations at business conferences on topics ranging from information technology best practices to project management system implementation and developed his speaking skills at the Dale Carnegie Institute, Ziglar Speakers Institute, and Toastmasters International.

High volume of customer complaints over billing disputes?

High number of field investigations related to billing disputes?

There are customer engagement online tools (web portals, smart apps, etc.) available today to help mitigate customer billing disputes and the typical time consuming staff actions that follow. In today's utility environment, limited staff resources are being tasked to do more with less and tools that can help customers solve their billing questions without having to contact the utility are valuable. This presentation will go over the benefits the utility can potentially receive with online customer engagement tools, what type of functions these tools have, and provide of roadmap of things to consider and actions to take pre, mid, and post implementation. If your utility has not implemented customer engagement tools online yet or if your utility already has these tools but you want to learn more about the latest improvements, then this presentation will be of interest to you.

Through the use of these online tools you can raise the level of the customer experience and help staff resources work on real issues and stop chasing ghosts.